Frequently Asked QuestionsWe have number of different events in the one event. How can we tell who is doing what event?
The easiest way to ID your competitors is to use different colours eg. If they are doing a half marathon use a Red Number & if it was a full marathon a black number. You can also seperate by number range as well. Start the marathon at 101 and the half marathon at 501. Our Sponsor wants his Logo on the Race Numbers/Bike Labels what do you need? A high resolution JPEG or PDF is the best way to supply. Even better is to get hold of a vector file for us. The higher the resolution the better the print quality. If unsure, send us what you have and we'll get back to you if there is an issue. |
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How do we supply information for personalisation of competitors products?
Best way for us to get a copy of the database is in Excel form with the relevant information that we need in seperate columns - Numbers, Names, Place of Residence, Medical or Competitor Info etc. An Excel or CSV file is best. Please see our samples page for an example.
We are a new event and don’t have a big budget how can we save costs?
Within our Race Numbers range we have the Economy Race Number which comes in either Black on White or Colour. This is a number only no logo option. Black on white will always be cheaper than colour. Once again for helmet labels Black will be your cheapest option. Great for startup events to give you time to find your feet and sponsorship for future events.
Can you give us a quote?
If you can give us an idea of how many competitors your anticipate and what type of product you require we are more than happy to give you a quote. We understand that many events do not know final numbers until closer to the time but at least this gives you an idea of ball park costs. As a rule of thumb the more you order the less the unit cost will be.
Do you have a minimum quantity order?
To cover setup costs we have a $50.00 minimum charge.
What are your payment terms?
For our new customers we ask for payment on invoice before we despatch goods. Our preferred method of payment is Direct Bank Transfer however we still accept cheques and can accept PayPal Payments although a small fee will be charged with this method. For regular ongoing customers we have 20th of the following month terms.
What is the leadtime?
We usually have a 7–10 day lead time but this can push out to 10–14 days during our busy times especially during Summer. Let us know in advance of your event needs and we can pre-set all artwork. This means that when you are ready to give your final requirements, we are all set up.
How are the goods shipped?
Within in NZ goods are shipped by courier and delivery is overnight. Rural deliveries can take an additional 2–3 days. Internationally we use DHL who generally deliver between 1–5 days. Hold ups, if any, can be at the boarder depending on International Customs requirements.
Any other questions please feel free to contact us or check out our samples page.
Best way for us to get a copy of the database is in Excel form with the relevant information that we need in seperate columns - Numbers, Names, Place of Residence, Medical or Competitor Info etc. An Excel or CSV file is best. Please see our samples page for an example.
We are a new event and don’t have a big budget how can we save costs?
Within our Race Numbers range we have the Economy Race Number which comes in either Black on White or Colour. This is a number only no logo option. Black on white will always be cheaper than colour. Once again for helmet labels Black will be your cheapest option. Great for startup events to give you time to find your feet and sponsorship for future events.
Can you give us a quote?
If you can give us an idea of how many competitors your anticipate and what type of product you require we are more than happy to give you a quote. We understand that many events do not know final numbers until closer to the time but at least this gives you an idea of ball park costs. As a rule of thumb the more you order the less the unit cost will be.
Do you have a minimum quantity order?
To cover setup costs we have a $50.00 minimum charge.
What are your payment terms?
For our new customers we ask for payment on invoice before we despatch goods. Our preferred method of payment is Direct Bank Transfer however we still accept cheques and can accept PayPal Payments although a small fee will be charged with this method. For regular ongoing customers we have 20th of the following month terms.
What is the leadtime?
We usually have a 7–10 day lead time but this can push out to 10–14 days during our busy times especially during Summer. Let us know in advance of your event needs and we can pre-set all artwork. This means that when you are ready to give your final requirements, we are all set up.
How are the goods shipped?
Within in NZ goods are shipped by courier and delivery is overnight. Rural deliveries can take an additional 2–3 days. Internationally we use DHL who generally deliver between 1–5 days. Hold ups, if any, can be at the boarder depending on International Customs requirements.
Any other questions please feel free to contact us or check out our samples page.
